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Cancellation Policies:
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Any cancellations or changes to reservations should be made with 24 hours notice for one reservation, 48 hours notice for multiple reservations to avoid a cancellation charge.
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We do not accept reservation changes or cancellations over voicemail or email outside of spa hours.
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Late cancellations or no-shows for all services are subject to 100% charge.
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We do not hold reservations without a valid credit card.
Spa Policies:
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New Clients: Please complete the online intake form found at the bottom of your confirmation email; or arrive 15mins early to fill out a hard copy.
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We do not refund products or merchandise.
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We do not refund spa services or yoga passes.
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Gift Cards are not transferrable or refundable.
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Our massage prices are $10 more on weekends & holidays
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All prices are subject to change without notice.
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We do not have a blow dryer onsite - this is a measure to reduce noise pollution. We offer shower caps if needed.
How to Spa at Laya
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