How to Laya Spa

Laya Spa Cancellation Policy:

To help serve our clients better and in fairness to our staff, we ask that in the event that you need to cancel or change your appointment please do so within a 24hr window. We do not accept email and voicemail cancellations outside our 24 hour window unless they are made during spa hours.  This will allow other clients a chance to get in for an appointment should you no longer be free to keep yours. A 50% charge will be applied to the client credit card in the event that our cancellation policy is not met.

***A 100% Cancellation Fee will be applied to all RMT massage services that are not cancelled with 24hrs notice***

Cancellations or appointment changes for bookings that are longer than two hours or for more that one person we require notice of 48hrs to avoid our cancellation fees.

All appointment must be made with a credit card, the credit card is not charge unless our policies are not met

 Return Policy:

We do not refund services and gift certificates.  Gift Certificates are non-transferrable.

Consumable items and accessories from our boutiques are non-refundable. Store credit may be provided on some items.

Late for your appointment:

In the event that you are late for your appointment we will do what ever is in our means to ensure that you are able to have all of your services. If we have clients booked immediately after your appointment we may have to shorten your appointment or have another esthetician complete the service

Noise Control:

Part of what makes us different is that we believe in creating a serene and calm ambiance and experience for our clients. Please remember that many clients come to the spa to relax and remove themselves from the constant noise that life sometimes presents us with. We ask that you please respect the experience of other clients by maintaining a low voice and silencing your cell phone when in the spa.

Change rooms:

Please take note that we do not have a designated male/female change room. Our locker area is co-ed with separate cubbies where you are able to change


We recommend that you spend no longer that 30 mins in the steam room

We ask that you please shower before you steam

The front desk will provide you with a complimentary towel to use while you steam, if you require an additional towel, there will be a $2 fee. You are welcome to bring your own towel if need be.

Please ensure to bring a bathing suit for your steam session as our steam room is co-ed, we do have locker facilities to lock up your personal belongings

Drink plenty of water while steaming

Do not steam if the following applies to you:

(Please consult a physician if you are unsure or have a serious health condition)

Shoe free policy:

In order to maintain a clean and sanitary space we ask that you please remove your shoes before walking through the spa. The front desk will help to find an appropriate slipper size when needed and stow away your shoes.

Lost or misplaced items:

We are not responsible for any lost, stolen or damaged personal belongings

Laya Spa does have a lost and found incase you have forgotten an item

Forms of payment:

We accept Visa, Mastercard, Amex, Debit, Way Spa Gift Certificates, SpaFinder Gift Certificates and Cash (We no longer accept WaySpa Gift Cards for RMT Massage services)

We do not accept Cheques

All service prices are subject to change without notice

If you have any concerns or questions regarding these policies please contact us by phone or contact us via email on our contact form.

We hope you enjoy your visit!